Coinbox Ltd. (company no. 517137105) ("the Company" or "Coinbox") permits the cancellation of transactions in accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010, and the Consumer Protection Law, 5741-1981 (together, the "Consumer Protection Law"). This policy sets out your cancellation rights, how to submit a cancellation request, and our refund policy. Nothing in this policy derogates from any right granted to you under applicable law.

1. General

This policy applies to transactions made with Coinbox through its website, application, and platform. Where this policy conflicts with a mandatory provision of the Consumer Protection Law, the law prevails. Terms not defined here have the meaning given to them in the Company's Terms of Service.

2. Statutory Right of Cancellation

Under the Consumer Protection Law, a consumer may cancel a transaction within the period prescribed by law (generally up to 14 days from the date the transaction was made or from the date the disclosure document was received, whichever is later), subject to the exceptions set out in law and in this policy. Notice of cancellation must be given to the Company as set out in Section 6 below.

3. Purchase and Sale of Digital Assets

The prices of digital assets (cryptocurrencies) are derived from market rates that change continuously and are not within the Company's control, similar to a foreign-currency conversion. How cancellation works depends on the trading mode and the order type:

• Quick Buy/Sell (one-click trading). You are shown a price quote to confirm (by default, a locked, guaranteed price held for a short period). Once you confirm the quote, the transaction executes immediately, fully, and irreversibly; there is no intermediate stage in which the order awaits execution, and it therefore cannot be cancelled after confirmation.
• Advanced Trading (order book). Here you trade directly on the order book at the market rate:
  • An order that executes immediately (including a market order) completes on submission and cannot be cancelled once executed.
  • A pending order (such as a limit or stop order) rests in the order book until the market reaches the price you set. You may cancel or modify such an order at any time, as long as it has not yet been executed. Once the order is executed (in whole or in part), the executed portion is final.
• Recurring instruction (scheduled future purchase). May be cancelled or modified up to the time of each execution; an execution that has already occurred is final.

Changing your position after execution. In every trading mode, once a transaction has been executed, if you wish to change your position you may carry out a new, opposite transaction (selling what you bought, or buying what you sold) at the market rate at the time of that new transaction, which may differ from the original rate — in your favour or to your detriment.

4. Deposited Funds and Currency Conversion

A deposit of fiat funds (such as ILS or USD) that has not yet been used to purchase digital assets is not a transaction for the purchase of an asset, and a refund may be requested, subject to the Company's risk-management policy, anti-money-laundering rules, and return-to-source-of-payment rules, as set out in the Terms of Service. Any such refund will be made to the payment method from which the deposit was made.

Please note that a currency conversion (foreign exchange) — for example, converting ILS to USD or vice versa — is likewise carried out at a market rate that changes in real time and is not within the Company's control, and is final like any executed transaction as set out in Section 3. Accordingly, if you deposited in ILS and the funds were converted to USD, and you later request to withdraw in ILS, a reverse conversion (from USD to ILS) will be carried out at the market rate at the time of withdrawal — a rate that may differ from the original conversion rate. As a result, the amount returned may be higher or lower than the amount deposited, depending on rate movements.

5. Paid Ancillary Services

To the extent you purchase a paid ancillary service from the Company (such as a subscription), you may cancel it in accordance with the Consumer Protection Law, within 14 days of entering into the agreement, provided that the service has not yet begun or that the cancellation is made a reasonable time before the service start date. A pro-rata charge may apply for a service already provided.

6. How to Submit a Cancellation Request

A cancellation request may be submitted by any of the following:

• By email to customer service: support@coinbox.co.il
• Through a service request on the platform.

The cancellation request should state the account holder's name, ID number, and identifying details of the transaction to be cancelled (date, amount, and payment method). The Company may verify the identity of the person requesting cancellation before processing the request.

7. Cancellation Fee

Where you have a right of cancellation under the Consumer Protection Law and you exercise it (for example, cancelling a paid ancillary service as described in Section 5), the Company may charge a cancellation fee of 5% of the transaction value or ILS 100, whichever is lower, provided the cancellation is not due to a defect, non-conformity, or the Company's breach of the agreement. No cancellation fee applies to a purchase or sale of digital assets that has already been executed, as that transaction is final as set out in Section 3.

8. Refund Method and Timing

A refund for a duly cancelled transaction will be made within 7 business days of receipt of the cancellation request, using the same payment method used for the original transaction (a credit to the credit card charged, or a transfer to the bank account from which payment was made), unless otherwise agreed or required by law.

9. Exceptions to the Right of Cancellation

The right of cancellation does not apply in the cases prescribed by the Consumer Protection Law, nor to a purchase or sale of digital assets that has been executed — a transaction that is final from the time of its execution, the price of which is derived from market rates that change in real time and are not within the Company's control, as set out in Section 3 above. These exceptions do not derogate from any mandatory right granted to you under law.

10. Contact

For questions regarding this policy or to submit a cancellation request:

Coinbox Ltd. (company no. 517137105) 20 Lincoln St., Floor 4, Beit Rubinstein Tower, Tel Aviv 6713412 Email: support@coinbox.co.il