Coinbox Ltd. (the "Company") attaches great importance to providing equitable service to all customers and users, including individuals with disabilities. We heavily invest time and resources into making our website and mobile application accessible to ensure a safe, comfortable, and accessible browsing experience for everyone.

1. Accessibility Level and Supported Technologies

This website and its services are accessible in accordance with the Israeli Standard for Internet Accessibility (IS 5568) Level AA, and align with the international standard (WCAG 2.1).

• The website is optimized for keyboard-only navigation and screen reader software.
• The site colors are adjusted for optimal contrast.
• The website is responsive and optimized for various devices (phones, tablets, desktops).

2. Site Adjustments Made

• Navigation menus, buttons, and forms are fully optimized for ease of use.
• Font sizes can be rescaled directly via standard browser controls to aid reading.
• Text is written in a clear, professional, and accessible language.

3. Physical Accessibility at Company Offices

Our services are provided fully digitally (online), with no in-person public reception. However, our customer service and support team is available to assist via alternative accessible systems (such as email and online chat).

4. Contact Us Regarding Accessibility

Despite our ongoing efforts to ensure the accessibility of all platform components, some pages or specific components may not yet be perfectly accessible or are still in the process of being adapted. If you encounter an accessibility issue or have any suggestions for improvement, we would love to hear from you so we can fix the issue and improve the user experience for all clients.

Contacting the Company Accessibility Coordinator:

You may contact us at any time via the dedicated accessibility email address at: accessibility@coinbox.co.il

We are committed to reviewing every inquiry and returning to you as soon as possible with a response or status update to address your request in the best possible way.