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Troubleshooting

Choose the action that got stuck and follow the steps in order.

Advanced trading didn't load

Advanced trading connects to a separate trading-platform service. A network block or internet filter can prevent that connection.

What to do

  1. Refresh the page and try again.

  2. Temporarily switch to another network, such as your phone's hotspot. If trading loads, your network or filtering service is probably blocking the connection.

  3. Ask your filtering provider or network administrator to allow *.cryptosrvc.com and its subdomains, including secure WebSocket connections over WSS.

  4. Open advanced trading again.

You do not need to turn off filtering or security controls permanently. Ask your filtering provider or network administrator to allow the required address.

Still not working?

Email us with the device and browser you used, the message you saw, and the steps you tried. If possible, attach a screenshot.

support@coinbox.co.il